Unable to login to website

If you’re having trouble logging in to our website, we recommend trying the following steps:

1. Use a Different Web Browser. Sometimes, switching to a different web browser can resolve login issues. Please try using an alternative browser such as Chrome, Firefox, or Edge.

2. Use Incognito/Private Mode. You can also try accessing the website in incognito or private browsing mode. This will prevent the browser from using cached files that might be causing the issue. Here’s how to access incognito mode:

  • Chrome: Press Ctrl + Shift + N (Windows) or Command + Shift + N (Mac)
  • Firefox: Press Ctrl + Shift + P (Windows) or Command + Shift + P (Mac)
  • Safari: Press Command + Shift + N (Mac)

3. Clear Cache and Refresh: Clearing your browser cache can resolve issues with outdated files. Follow these steps:

For Windows (Chrome):

  • Click the three vertical dots in the top-right corner of the browser.
  • Select More Tools > Clear Browsing Data.
  • Choose Cached images and files, then click Clear data.

For iOS (Safari):

  • Open the Settings app.
  • Scroll down and tap Safari.
  • Scroll down and tap Clear History and Website Data.

After following these steps, try logging in again. If the problem persists, please feel free to contact us at comtrade@un.org for further assistance.